Utilities Solutions

Transform Your Business Model

J.D. Power Utilities Solutions

Deliver Award-Winning Satisfaction

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Turn the Voice of Your Customer into award-winning satisfaction. Build your customer base with the most constructive intelligence on the market. J.D. Power has the fundamental competitive consumer insights that providers need to improve the customer experience, market share and profitability with proprietary utilities benchmarking studies.

Benchmark Studies

The key indicators and drivers of performance. View profiled brands and publication dates here.

Sustainability

Environmental, Social and Governance (ESG) performance is increasingly a top priority for many businesses, including utilities. The J.D. Power Sustainability Certification Program benchmarks environmental performance, delivers best practices and recognizes outstanding leadership in addressing climate change

Electric Utilities

Measures satisfaction with large and midsize electric utility companies in four U.S. regions: East, Midwest, South and West and provides the electric utility industry with insights into the evolving needs and demands of their customers

Natural Gas Utilities

Measures satisfaction with large and midsize gas utility companies in four U.S. regions: East, Midwest, South and West and provides the gas utility industry with insights into the evolving needs and demands of their customers

Water Utilities

Provides benchmarks to help water utility companies stay up to date regarding their customers’ needs and expectations and garner support for infrastructure improvements

Digital

Provides an analysis of customer perceptions of your utility company's digital presence

Experts You Can Count On

Jeff Conklin
Jeff Conklin
Executive Managing Director, Global Business Intelligence
Jeff's Bio
Andrew Heath
Andrew Heath, Ph.D.
Managing Director, Utilities Intelligence
Andrew's Bio
John Hazen
John Hazen
Managing Director, Utilities Intelligence
John's Bio
Chris Oberle
Chris Oberle
Managing Director, Utilities Practice
Chris's Bio
Adrian Chung
Adrian Chung
Director, Utilities and TMT
Adrian's Bio
mark s
Mark Spalinger
Director, Utilities Intelligence
Mark's Bio
Ramah Vaughn
Ramah Vaughn
Director, Utilities Intelligence
Ramah's Bio

Let's Connect!

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a J.D. Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.