Utilities

Transform Your Business Model

Utilities

Turn the Voice of Your Customer Into Award-Winning Satisfaction

Build your customer base with the most constructive intelligence on the market. Only J.D. Power has the fundamental competitive consumer insights that providers need to improve the customer experience, market share and profitability with proprietary utilities benchmarking studies.

    Benchmark Studies

    The key indicators and drivers of performance. 

    Climate Leadership

    Environmental, Social and Governance (ESG) performance is increasingly a top priority for many businesses, including utilities. The J.D. Power Climate Leadership Program benchmarks environmental performance, delivers best practices and recognizes outstanding leadership in addressing climate change

    Electric Utilities

    Measures satisfaction with large and midsize electric utility companies in four U.S. regions: East, Midwest, South and West and provides the electric utility industry with insights into the evolving needs and demands of their customers

    Natural Gas Utilities

    Measures satisfaction with large and midsize gas utility companies in four U.S. regions: East, Midwest, South and West and provides the gas utility industry with insights into the evolving needs and demands of their customers

    Water Utilities

    Provides benchmarks to help water utility companies stay up to date regarding their customers’ needs and expectations and garner support for infrastructure improvements

    Digital

    Provides an analysis of customer perceptions of your utility company's digital presence

    Experts You Can Count On

    Jeff Conklin
    Jeff Conklin
    Vice President, Global Business Intelligence
    Jeff's Bio
    Andrew Heath
    Andrew Heath, Ph.D.
    Managing Director, Utilities Intelligence
    Andrew's Bio
    John Hazen
    John Hazen
    Managing Director, Utilities Intelligence
    John's Bio
    Eric Durdov
    Eric Durdov
    Managing Director, Utilities Intelligence
    Eric's Bio

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