Turn the Voice of Your Customer Into Award-Winning Satisfaction
Build your customer base with the most constructive intelligence on the market. Only J.D. Power has the fundamental competitive consumer insights that providers need to improve the customer experience, market share and profitability with proprietary utilities benchmarking studies.
The key indicators and drivers of performance.
Environmental, Social and Governance (ESG) performance is increasingly a top priority for many businesses, including utilities. The J.D. Power Climate Leadership Program benchmarks environmental performance, delivers best practices and recognizes outstanding leadership in addressing climate change
Measures satisfaction with large and midsize electric utility companies in four U.S. regions: East, Midwest, South and West and provides the electric utility industry with insights into the evolving needs and demands of their customers
Natural Gas Utilities
Measures satisfaction with large and midsize gas utility companies in four U.S. regions: East, Midwest, South and West and provides the gas utility industry with insights into the evolving needs and demands of their customers
Provides benchmarks to help water utility companies stay up to date regarding their customers’ needs and expectations and garner support for infrastructure improvements