Travel & Hospitality Solutions

Redefining the Traveler Experience

J.D. Power Travel and Hospitality Intelligence

Uncover Unique Insights and Build Brand Loyalty

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Winning in travel and hospitality requires you to uncover unique insights about your customer and their experience with your brand. See where they’re going, who with, and why J.D. Power’s in-depth Travel & Hospitality benchmarking data is the quickest way to enhancing customer satisfaction and increasing brand loyalty and profitability. 

Travel & Hospitality

Let us help you solve your toughest challenges

Airport Solutions

Shape the entire passenger experience

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Airline Solutions

Elevate the customer journey

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Hospitality Solutions

Deliver a superior guest experience

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Rental Car Solutions

Improve the car rental experience

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Digital Travel Solutions

Optimize the digital experience

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Benchmark Studies Calendar

See list of profiled brands and publish dates

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J.D. Power Insurance Intelligence Products Solutions

Product Spotlight

Introducing J.D. Power Passenger ViewSM

Know what is happening at your airport or on your flights today.  Now more than ever, North American airports and airlines are feeling the need to collect survey data from passengers while they are in terminals and on flights.  J.D. Power and Micrometrics are collaborating to help airports and airlines collect and analyze real time traveler responses through J.D. Power Passenger ViewSMPassenger View is an innovative information solution that uses passenger smartphones to collect feedback for management decisions, service recovery, and more.  Contact us to learn more and obtain a trial license.

Customer Service Best Practices

Experts You Can Count On

Michael Taylor
Michael Taylor
Managing Director, Travel, Hospitality, and Retail
Michael's Bio
Andrea Stokes
Andrea Stokes
Practice Lead, Hospitality Intelligence
Andrea's Bio
Jonathan Sutter photo
Jonathan Sutter
Senior Director, Travel
Jonathan's Bio
Jennifer Corwin
Jennifer Corwin
Director, Consumer Insights
Jennifer's Bio

Let's Connect!

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a J.D. Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.