Michael Taylor is Practice Lead for Travel Intelligence at J.D. Power. He is responsible for providing industry thought leadership and business improvement recommendations to the company’s clients in the airline, airport, and car rental segments. He works with airports around the world including JFK, Newark Liberty, La Guardia, Portland (OR), San Diego, Tokyo Narita and the Aeroports de Paris (Charles de Gaulle and Orly). Additionally, he develops insights on other airport topics such as concessions, services and security.  Mr. Taylor has also worked with nearly all major North American air carriers and major rental car companies to measure and manage customer satisfaction and loyalty.

Mr. Taylor founded and led the Travel Practice at J.D. Power from 1998 to 2004, and rejoined J.D. Power in 2017.  Previously he worked as a consultant to academic medical centers (M.D. Anderson and The Mayo Clinic) and oilfield service providers (Halliburton, Baker Hughes, and Schlumberger). Prior to that, he worked in television advertising research, where he analyzed and consulted on major advertising efforts for companies such as SmithKline Beecham, S.C. Johnson, Frito Lay and General Motors, focusing on “persuasion shift” and market share. He began his career in the consumer packaged goods industry at companies such as Alberto-Culver, Ralston Purina, and Abbot Laboratories.  

Mr. Taylor earned a bachelor’s degree with honors from Indiana University and a master’s degree in business administration from the University  of Chicago.  

Andrea Stokes joined J.D. Power as Practice Lead – Hospitality in September 2019.  She is responsible for ensuring J.D. Power brings relevant and high-quality intelligence to clients in the Lodging and Senior Living sectors.  She provides J.D. Power clients with hospitality industry expertise and thought leadership, as well as expertise in customer experience management.

Prior to J.D. Power, Andrea was with Marriott International’s CX and Innovation division where she oversaw brand health measurement programs, as well as Marriott’s customer insights platforms. Before joining Marriott, Andrea was Vice President - Travel and Hospitality at Ipsos, the well-known global research and polling firm. There she oversaw CX and marketing insights programs for clients in lodging, air transportation, cruise, and destination marketing.  Andrea is also the former Director of Research at the U.S. Travel Association.  

Andrea earned an M.B.A. at Georgetown University and a B.A. in Management at the College of St. Benedict.

Andrea has presented at many travel industry and other conferences.  She is also a Certified Hospitality Educator and Adjunct Lecturer in Hospitality Management. She resides in the Washington D.C. Metro Area. 

Mr. Sutter is responsible for business development, client success and account management for strategic relationships within the travel and hospitality sectors throughout North America.

Mr. Sutter has over fifteen years of experience within the travel industry, including strategy work at three airlines and a previous position at J.D. Power. He rejoins J.D. Power after successfully leading business development for IDEMIA I&S North America’s travel and transport group. He was previously senior director of the Americas for the global travel technology company, Travelport. Mr. Sutter began his career as a senior associate within the airline practice at the global law firm WilmerHale.

Mr. Sutter holds an MBA degree from the Fuqua School of Business at Duke University, a JD degree from Duke University School of Law, and a BBA degree from the Goizueta School of Business at Emory University.

Jennifer Corwin is the Director of Consumer Insights for Travel & Hospitality Intelligence and Strategic Initiatives at J.D. Power. She is responsible for thought leadership and providing actionable insights and analyses in the company’s Voice of the Customer research across the travel and hospitality sectors. Her work spans multiple industry verticals within Travel & Hospitality Intelligence (hotels, airlines, rental cars, airports, cruise lines, loyalty programs, and destinations).

Ms. Corwin joined J.D. Power in 2011 in a research operations role supporting multiple industries, she later transitioned to a role within the travel & hospitality practice where she supported and guided syndicated and proprietary clients in achieving their goals and objectives through research.

Ms. Corwin earned a bachelor’s degree in biomedical sciences and women’s studies from Western Michigan University.