In his role as Executive Managing Director, Global Business Intelligence, Jeff Conklin leads Utilities Intelligence and Technology, Media & Telecom Intelligence at J.D. Power. He oversees the company’s industry benchmark studies, proprietary research, consulting, and performance improvement programs focused on improving the customer experience.

Mr. Conklin has 35 years of experience in strategic planning, customer experience optimization, and managing and measuring customer interactions. Prior to joining J.D. Power in 2001, Mr. Conklin was a management consultant with Navigant.

Mr. Conklin earned a bachelor’s degree in mechanical engineering with emphasis on energy studies from Duke University, and a master’s degree in management with concentrations in finance and marketing from the J.L. Kellogg Graduate School of Management at Northwestern University.

Ian Greenblatt is Managing Director and Technology, Media & Telecommunications Intelligence Lead at J.D. Power. He is responsible for delivering syndicated and custom research, advisory services, and business performance improvement consulting for wireline and wireless providers, and covering the newest technologies, devices and media channels.

Mr. Greenblatt joined J.D. Power in 2018 from his own boutique consulting practice in which he provided strategy and board of directors’ guidance to public companies, and enabled public and private investors, private equity and hedge funds to invest capital in the cable and broadcast space. Previously, Greenblatt served as Vice President, Strategy & Business Development at ARRIS, the world leader in set-top box and cable modem technology. In that role, he provided strategy and leadership to monetize the multiscreen products portfolio and played an integral part in transactions to grow ARRIS’ solutions capabilities.

Before ARRIS, Mr. Greenblatt was responsible for content strategy and business development at Motorola Mobility, a division of Google. Together with world-leading researchers and technologists, he drove Motorola corporate development of next-generation video server and associated services for set-tops and mobile devices by identifying and developing technologies and providers to define future video experiences, along with guiding teams to develop or acquire such technology.

Mr. Greenblatt earned a bachelor’s degree from Northwestern University and a Juris Doctor from DePaul University College of Law.

Carl Lepper is a Senior Director in the Global Business Intelligence Division, currently focused on the TMT Practice with prior experience in the Utilities Practice at J.D. Power for the past 18 years.

His responsibilities include managing and supporting clients through custom analysis, executive presentations, and consulting.

Mr. Lepper also provides oversight of national syndicated studies, including questionnaire design and development, fielding, data analysis, and delivery. In addition to providing support to managing directors, account executives, research operations, and project management with all aspects of each study.