Data-Driven Solutions

Deliver A Better Customer Experience

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J.D. Power Company Award

Illuminate and inform your business decisions

J.D. Power solutions bring together the voice of the customer with our industry expertise and data to deliver a better customer experience that drives financial results. Our industry benchmark studies, innovative data & analytics products and advisory services will help you gain insights that drive better business outcomes. 

What we do

Benchmarks

Each year, we interact with millions of consumers to better understand their opinions, perceptions, and expectations about a variety of products and services in more than a dozen industries

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Advisory

Integrate the Voice of the Customer into automotive strategic planning, product development, manufacturing, engineering, supply chain operations, launch and production, and sales and service

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Customer Service

Take your customer service to the next level. Optimize your service channels to deliver a superior experience

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Data & Analytics

Millions of retail transactions. Here's where we put the figures that matter into sharp focus

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Customer Experience

Billions of uniquely complex customer experiences. Here’s where we strategize to turn the voice of your customer into award-winning loyalty

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Let's Connect!

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a J.D. Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.