The Final Piece of the Communications Puzzle

Human Capital Management for High Performance: Video 6

The final piece of the communications puzzle

Over our 20+ years of experience in contact center customer experience research, we have learned many lessons that we want to share with the industry. We invite you to join Mark Miller, contact center practice leader at J.D. Power, for a video series where he will share insights on how you can best leverage human capital to improve performance. In this final video, Mark discusses the final piece of the communications puzzle.