Article/Insight Executive Insight Report: 2019 California Public Safety Power Shutoffs and the impact on Customer Satisfaction 15 January 2020 Download This executive insight report describes the 2019 Public Safety Power Shutoffs (PSPS) in California, what customers experienced, how this impacted customer satisfaction, and the lessons learned for the electric utility industry. Andrew Heath, Ph.D. Managing Director, Utilities Intelligence Utility Pulse Study Coronavirus Situation Article/Insight Read More Can Water Utilities Fix Aging Infrastructure Without Destroying Customer Satisfaction? Article/Insight Read More Can California Utilities Navigate Customer Backlash Created by Wildfire Prevention Efforts? Article/Insight Read More Subscribe To Our Insights Stay up to date with the latest industry trends, consumer insights and product information. Sign up for our mailing list(s) to receive these communications sent straight to your inbox.