Get the step-by-step route to execute world class CX
J.D. Power benchmark data establishes a North Star that organizations must travel to in order to provide customers with a world class experience. Seeing the endpoint is one thing, but getting there can often be a challenge. Organizations often need help identifying exactly where their customers want them to improve and monitoring progress on those specific Key Performance Indicators. J.D. Power PulseCX utilizes those exact KPIs to steer you in the direction towards positive in channel CX results.
The PulseCX Advantage
PulseCX is the unique, integrated CX management platform that your organization needs. Leverage these PulseCX advantages now:
Rooted in Syndicated Research
Measure your performance against J.D. Power's industry-based customer experience studies to gain visibility to critical KPIs year-round.
Cost-Effective Solution
Our solution makes it possible for brands of all sizes to transform the industry with best-in-class CX.
Flexible to Your Goals
Dissect customer feedback in ways that are most impactful to your organization with tailored surveys and dashboards.
Instant Feedback
Receive real-time customer feedback through key interactions and channels.
Here’s a Quick Look at What You’ll Get with PulseCX
Software
- End-to-end CX Management Platform
- In Channel KPIs
- 500K Email invitations per Year
- 1K Client Dashboard Users
- 2 Survey Templates
- 1 Reporting Dashboard / 9 Widgets
- Alerts / Service Recovery
Professional Services
- Program Management
- Survey and Dashboard Design
- User Acceptance Testing
- PulseCX Training Kit
- Platform Monitoring and Configuration
- Annual Business Review
Check Out Just a Few of the Benefits of Putting PulseCX to Work for Your Organization
See what’s working during every client interaction
Get more than just a score; see how you are performing on KPIs that are known to impact overall client satisfaction from over 50 years of research.
Your clients have great things to say about you… now what?
Utilize our review booster to seamlessly invite clients to publish their excellent experiences with you on Google and other review platforms.
Cut through Clutter
Easily interpret your customer's feedback with our Text Analytics tool. PulseCX allows clients to quickly drill down on keywords and themes to understand trends coupled with positive and negative sentiment.
Let's Get Started!
If you're ready to start putting PulseCX to work for you, complete and submit the form below, and a J.D. Power representative will follow up with you as soon as possible.