Press room

Ila Ghosh is a Research Director for the Customer Experience Solutions practice at J.D. Power. Ila is the Program Architect and implementation lead for the company’s proprietary customer satisfaction tracking programs executed. In prior roles, Ila has had extensive experience managing the design, execution and analysis of syndicated and proprietary studies across multiple sectors.

Ila has nearly 20 years of market research and customer relationship marketing experience. She also has extensive consulting experience gained through her employment as a Senior Consultant with Deloitte Consulting, working on several strategy and operations projects for multiple automotive clients.

Ila graduated from the Pune University in India with a bachelor's degree in Mechanical Engineering and a master's degree in Business Administration.

Doug Betts is the President of the Automotive Division at J.D. Power. He is responsible for leading the strategy and operations for J.D. Power’s entire automotive division, which includes operations in the Americas, Europe and Asia Pacific.
 
Prior to joining J.D. Power in 2017, Mr. Betts was at Apple, Inc., where he helped lead the introduction of Apple’s latest product innovations. Previously, he held senior executive roles in global manufacturing and quality at FCA-Chrysler Automobiles as Senior Vice President & Global Head of Quality with responsibilities covering all Fiat and Chrysler brands and services around the world; Nissan Motor Corp, as senior vice president of Total Customer Satisfaction for North and South America including Nissan and Infiniti brands; and Toyota Motor Manufacturing as General Manager of Quality for full size trucks, SUV’s and minivans.
 
Mr. Betts received a bachelor’s degree in Mechanical Engineering from Georgia Tech.

Craig Jennings is the President of the Autodata Solutions division at J.D Power which includes its associated brands ChromeData and UnityWorks. Mr. Jennings is responsible for providing leadership concerning the growth and operations of the division’s Automotive data, content, OEM software and marketing automation offerings. Prior to the J.D. Power and Autodata Solutions merger, Mr. Jennings was the President and CEO of the Autodata Solutions company. He joined Autodata Solutions in 2007 with a primary focus on driving revenue growth by leading successful client sales, delivery and service organizations.

Before joining Autodata Solutions, Mr. Jennings served for 9 years as a Vice President at Digitas with a concentration on building the global digital marketing agency’s automotive vertical. Mr. Jennings began his career as an equity trader and analyst with Fidelity Investments. He transitioned to client services and then ultimately operations leadership, launching and managing various marketing, sales and operations for Fidelity’s high net worth offerings.

Mr. Jennings holds a BS in Finance from Bryant University and an MBA from Boston University.

Thomas Pearce is a Senior Director of Interactive UX Strategy for the Autodata Solutions Division of J.D. Power. Mr. Pearce is responsible for the delivery of highly creative and scalable digital interactive experiences, as well as directing the “go-to team” for R&D and sales support. He has a passion for tackling complex digital concepts, mentoring team members and bringing innovative ideas to life.

With over 10 years in the automotive industry, Mr. Pearce is an award-winning digital interactive director with a rare combination of technical, creative and leadership expertise. He has over 20 years in UI/UX design and web/mobile development, including 7+ years successfully leading multidisciplinary creative and technology teams. He has worked with brands such as: Ford, GM, Chrysler, Seagate, Google/YouTube, Roxio, Napster, Conseco, Thomson Reuters and SGI.

Mr. Pearce holds a bachelor’s degree from the University of Minnesota and will earn his MBA in 2021. He has completed post-bachelor programs from several institutions, including Carlson School of Management, Nielsen Norman Group (UX), and Massachusetts Institute of Technology (MIT) - Sloan School of Management.

Scott Yamauchi is a Managing Director in J.D. Power’s Customer Experience Solutions practice. Scott is responsible for managing the implementation and ongoing execution of all Customer Experience research programs in the U.S.

Scott has 20 years of experience working with clients to help them achieve their CX goals. Additionally, he supports the strategic efforts to apply best practices in Customer Experience research across our global offices. 

Scott earned bachelor's degree from the University of California, Los Angeles (UCLA) in Sociology and Business Administration. He has received a J.D. Power Award of Excellence, a J.D. Power Technology Transformation Award, and the Honda Premier Partner Award.