Payments Solutions
The J.D. Power Payments Platform is comprised of modules with studies that explore the experiences of today’s cardholders
Credit Card Satisfaction Study
The J.D. Power Credit Card Satisfaction Study examines customer satisfaction with the products and services provided by their primary credit card issuer. A subscription to this study will help you identify and leverage key drivers of credit card satisfaction among customers in the United States and Canada. You’ll also receive actionable insights about critical success factors like customer loyalty, advocacy, and card usage.

Digital Credit Card Satisfaction Study
The J.D. Power Digital Credit Card Satisfaction Study explores adoption and satisfaction with the websites of leading credit card issuers. We offer two studies that provide subscribers with the information they need to effect proper changes to their mobile apps and websites based on the voice of today’s credit card customers.
- J.D. Power Credit Card Mobile App Satisfaction Study
- J.D. Power Credit Card Online Satisfaction Study
We pinpoint the factors that matter most to users of credit card websites. The study sets quality benchmarks for credit card digital channels and provides a thorough understanding of the needs, expectations, and desires of today’s customers.

Consumer Payments Satisfaction Study
The J.D. Power Consumer Payments Program tracks preferences for different POS payment methods for data-led decision-makers.
The four integrated studies provide subscribers with detailed consumer insights and competitive intelligence. The program includes:
- POS Choice Satisfaction Study
- Debit Card Satisfaction Study
- BNPL Satisfaction Study
- Digital Wallets Satisfaction Study

Small Business Credit Card Satisfaction Study
The J.D. Power Small Business Credit Card Satisfaction Study uncovers the drivers of small business owners’ satisfaction with the leading small business credit card issuers in the United States. The study analyzes critical success factors which drive cardholder satisfaction and reuse.

Merchant Services Satisfaction Study
The U.S. Merchant Services Satisfaction Study measures small businesses' satisfaction with their card payment processor. A subscription will empower you to identify high-priority opportunities, improve your customer experience and create a powerful competitive differentiator. You’ll learn the critical drivers of satisfaction across merchant segments and the experiences that distinguish the satisfaction leaders from the laggards.

Experts You Can Count On

Keith Webster

Jim Miller

Paul McAdam

John Cabell
Dann Allen

Jennifer White

Bob Neuhaus
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J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
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