Payments Intelligence

Explore the Experiences of Today’s Cardholders.

J.D. Power Payment Intelligence

Stong analysis for decision-makers.

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Our work has shown that strong analysis— based on the voices of the customers— is the key to making the best decisions to grow cardholder satisfaction.

Payments Solutions

The J.D. Power Payments Platform is comprised of modules with studies that explore the experiences of today’s cardholders

Credit Card Satisfaction Study

The J.D. Power Credit Card Satisfaction Study examines customer satisfaction with the products and services provided by their primary credit card issuer. A subscription to this study will help you identify and leverage key drivers of credit card satisfaction among customers in the United States and Canada. You’ll also receive actionable insights about critical success factors like customer loyalty, advocacy, and card usage.

Credit Card Satisfaction Study

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Digital Credit Card Satisfaction Study

The J.D. Power Digital Credit Card Satisfaction Study explores adoption and satisfaction with the websites of leading credit card issuers. We offer two studies that provide subscribers with the information they need to effect proper changes to their mobile apps and websites based on the voice of today’s credit card customers.

  • J.D. Power Credit Card Mobile App Satisfaction Study
  • J.D. Power Credit Card Online Satisfaction Study

We pinpoint the factors that matter most to users of credit card websites. The study sets quality benchmarks for credit card digital channels and provides a thorough understanding of the needs, expectations, and desires of today’s customers.

Digital Credit Card Satisfaction Studies

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Consumer Payments Satisfaction Study

The J.D. Power Consumer Payments Program tracks preferences for different POS payment methods for data-led decision-makers.

The four integrated studies provide subscribers with detailed consumer insights and competitive intelligence. The program includes:

  • POS Choice Satisfaction Study
  • Debit Card Satisfaction Study
  • BNPL Satisfaction Study
  • Digital Wallets Satisfaction Study


Consumer Payments Program

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Small Business Credit Card Satisfaction Study

The J.D. Power Small Business Credit Card Satisfaction Study uncovers the drivers of small business owners’ satisfaction with the leading small business credit card issuers in the United States. The study analyzes critical success factors which drive cardholder satisfaction and reuse.

Small Business Credit Card Satisfaction Study


Merchant Services Satisfaction Study

The U.S. Merchant Services Satisfaction Study measures small businesses' satisfaction with their card payment processor. A subscription will empower you to identify high-priority opportunities, improve your customer experience and create a powerful competitive differentiator.  You’ll learn the critical drivers of satisfaction across merchant segments and the experiences that distinguish the satisfaction leaders from the laggards.

Merchant Services Satisfaction Study

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Experts You Can Count On

Keith Webster_300
Keith Webster
President, Global Business Intelligence
Keith's Bio
Jim Miller
Jim Miller
Vice President, Global Banking & Payments
Jim's Bio
Paul McAdam
Paul McAdam
Senior Director, Banking Intelligence
Paul's Bio
John Cabell
John Cabell
Managing Director of Payments Intelligence
John's Bio
Dann Allen
Dann Allen
Senior Director, Banking and Payments Intelligence
Dann's Bio
Jennifer White
Jennifer White
Senior Consultant, Banking and Payment Intelligence
Jennifer's Bio
Bob Neuhaus
Bob Neuhaus
Vice President, Financial Services
Bob's Bio

Let's Connect

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a J.D. Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.