Key Indicators and Drivers of Performance
Our life insurance benchmarking research explores the needs and expectations of today’s life insurance customers and delivers insights into how insurers can improve customer satisfaction and advocacy, increase revenue per customer, and cross-sell additional products and services.
Individual Life Insurance Study
The J.D. Power U.S. Life Insurance Study analyzes customers’ experiences with their life insurance policy. The study provides an understanding of the needs and expectations of today’s life insurance customers as well as insights into how insurers can improve customer satisfaction and advocacy.
Annuity Study
The J.D. Power U.S. Annuity Study provides insights into the experiences of annuity customers, explores the relationship between the advisor and client, and benchmarks the degree to which customers feel the annuity product meets their current and long-term needs.
Insurance Intelligence Insights Library
Check out the latest articles and insights from our insurance intelligence team in our insurance content library.
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J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
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