Win in Unprecedented Market Conditions
Lenders are facing a number of key challenges created by today’s unique environment. Profitability is under pressure as costs to service will rise significantly. Today’s experiences will impact customer perceptions and brand image for years to come. A strong ROI case is vital to get critical resources needed during difficult times. Our must-have, data-led insights and high-impact reports are an investment in the success of your team and your business.
The J.D. Power Lending Platform is comprised studies which provide unique, competitive insights about the consumer borrower loan shopping and customer experience across a diverse set of consumer loan types – from mortgages to personal loans. This platform is powered by the voices of over 60,000 borrowers and decision makers per year, a collection of over 25 years of unbiased feedback and an unparalleled team of industry, digital and customer journey experts.
Consumer Financing Satisfaction Study
The J.D. Power Auto Consumer Financing Satisfaction Study analyzes customer satisfaction with their auto finance provider. A study subscription gives you access to actionable insights about billing and payment processing, mobile app experience, on-boarding, origination, and website experience. The study gives you a clear understanding of satisfaction levels throughout your entire financing experience.
Consumer Lending Study
The J.D. Power Consumer Lending Study provides unparalleled industry level insights on secured/unsecured lending and consumer loan shopping across an array of products. It provides unique, competitive insights on consumer borrower loan shopping and customer experience. The research includes data about many retail loan types, with an in-depth focus and awards on Personal Loans.
Dealer Financing Satisfaction Study
Strong dealer/lender relationships continue to support automotive sales and customer satisfaction. Understanding the nuances of these relationships through the voice of the customer is the foundation of the J.D. Power Dealer Financing Satisfaction Study. A subscription will empower you to identify the critical dimensions of satisfaction among auto dealers with their auto finance providers. The study will help you pinpoint your strengths and opportunities for improvement against competitors.
End-of-Lease Satisfaction Study
The J.D. Power End-of-Lease Satisfaction Study provides critical insights about consumers who have ended an auto lease within a previous six month window. The research aims to identify specific points of opportunity to improve lease and brand retention rates while increasing customer satisfaction during the end-of-lease process.
Mortgage Origination Satisfaction Study
The J.D. Power Mortgage Origination Satisfaction Study investigates customer satisfaction with the origination experience among mortgage lenders in the United States. The report equips your team with actionable insights about reasons a customer chooses a lender, the influence of advertising and online research, how to increase referrals, win repeat business, and minimize dissatisfaction.
Mortgage Servicer Satisfaction Study
The J.D. Power Mortgage Servicer Satisfaction Study analyzes customer satisfaction with their mortgage servicer. A study subscription gives you a clear understanding of the needs, expectations, and desires of today’s mortgage customers. You will be empowered to improve the effectiveness of interactions, plus drive improved cost and efficiency.
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