J.D. Power Financial Services

Keith Webster is President of Global Business Intelligence (GBI) at J.D. Power. He is responsible for setting the strategic direction and managing the growth and profitability of the division. GBI serves high growth verticals, including banking, wealth, insurance, utilities, technology,  telecommunications, healthcare and travel.

Prior to joining J.D. Power in 2015, Mr. Webster was president and CEO of Sector Group, Inc., a management consulting firm serving the software and information industry. Previously, Mr. Webster held a variety of positions in the financial software and information industry, including managing director at Interactive Data Corp., managing director at Dun & Bradstreet; managing director at Thomson Financial; vice president of strategy and business development at ADP Financial Information Services Corp., and director of product management at Data Broadcasting Corp.

Mr. Webster earned a bachelor’s degree in physics from The University of Chicago. He is alumnus of The Harvard Business School where he completed the Advanced Management Program.

Tom Lawler is the Senior Director and Head of Consumer Lending Intelligence at J.D. Power. He leads consumer lending studies practice teams at J.D. Power and serves as the primary thought leader and subject matter expert. His focus is on forward-facing industry trends, concepts, products, sectors, market conditions and diagnostics that might benefit from the expertise of J.D. Power's ability to design and gather appropriate customer feedback and provide value-added analysis and guidance to clients that benefit all consumers in any new study development or enhancements. Mr. Lawler provides added value to clients with over two decades of leadership positions in the financial services sector. Prior to his time at J.D. Power, Lawler worked for multiple national brands, including U.S. Trust, Citicorp, NatWest, and Wells Fargo. There, he led customer experience strategies by designing, developing, deploying, and training best-in-class VOC strategies and execution outcomes that created dynamic growth in customer retention, referrals, and up-selling. He also led wholesale and retail bank training, which included all lending. Mr. Lawler earned his Bachelor of Science in Business Administration in Finance and Management from Manhattan College.

Craig Martin is the Managing Director and Global Head of Wealth and Lending Intelligence that includes the Wealth Management, Auto Finance and Home Lending practices. During his tenure at J.D. Power, Mr. Martin has also served as the Mortgage and Wealth Management practice lead and led various cross-industry initiatives.

Mr. Martin is the author of numerous articles and reports on the evolving foundations of customer experience;  links between customer satisfaction and business success and key challenges facing the Financial Services industry. In 2016, he was named to HousingWire Magazine’s Rising Stars list recognizing 50 young leaders energizing the housing economy. Mr. Martin’s career spans over 20 years in the financial services, customer experience and research industries.

Before joining J.D. Power, Mr. Martin was Vice President, Consumer Deposit Products at BBVA Compass, and a Vice President at Regions Financial Corporation, where he served in various roles in both consumer and commercial lines of business, with a focus on customer experience, research, analytics and strategy.

Mr. Martin received a bachelor’s degree in economics from Vanderbilt University and an MBA from Terry College of Business at the University of Georgia.

Keith Bossey is the Managing Director, Global Business Intelligence at J.D. Power. He is responsible for creating value for clients in the wealth management, auto finance and home lending industry in North America and banking and payments industries in Canada. He leads the sales team to achieve excellence for brands through benchmarks, performance improvement programs, analytics, and certification. His areas of focus also include CX, employee engagement, operational effectiveness, brand messaging, UX, and Innovation.

Brands leverage Bossey’s extensive background in innovation, marketing, sales, customer and user experience in the financial industry to provide best-in-class financial services. Before joining J.D. Power, Bossey served as Senior Vice President at GfK where he led the financial services practice in North America and managed a portfolio of Fortune 1000 clients.

He earned his bachelor’s degree from Binghamton University with a dual concentration in Marketing and Finance.

Patrick Rosenberg is Director and Practice Lead of Automotive Finance Intelligence at J.D. Power. He is responsible for leading and directing the practice in developing and presenting auto finance industry C-suite strategies based on Voice of the Customer and Voice of the Dealer data with insights into the current market and future trends.

Mr. Roosenberg joined J.D. Power in 2015, bringing with him nearly 20 years of experience from the auto finance world, as senior manager industry analytics. Prior to his time at J.D. Power, Patrick most recently worked for TD Auto Finance. There, he was manager of fair lending, and previously a national pricing and program development manager responsible for the P/L of a multi-billion-dollar auto finance portfolio. Mr. Roosenberg also previously worked at Chrysler Financial in operations and in the field, including customer service, collections, bankruptcy, marketing, and retail credit.  

Mr. Roosenberg received a bachelor’s degree in psychology from Oakland University.