Servicing

The J.D. Power U.S. Independent Agent Satisfaction Study describes how satisfaction among independent agents and brokers impacts the profitability of an insurance company; examines how each service event in the relationship between an agent or broker and their insurer impacts their overall perception of the company; and identifies critical service standards that drive higher satisfaction.

J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom rankings of the carriers included in the study that meet J.D. Power’s predetermined research criteria. The carrier that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.