The J.D. Power U.S. Home Insurance Study examines overall customer satisfaction with two distinct personal insurance product lines: homeowners and renters. The study also takes a deep dive into bundled and non-bundled customers to examine emerging retention issues and how insurers can safeguard their most highly sought-after and valuable customers.
Benefits
Why subscribe?
A subscription to this study will help you identify and leverage key drivers of home and renter insurance satisfaction among customers in the United States. You’ll receive competitive benchmarks, data-driven intelligence, and actionable insights you can leverage to improve your products, services, and brand image.
Experiences Explored
The study examines overall customer satisfaction with homeowners and renters insurance and measures satisfaction with each segment by examining five factors:
- Billing Process and Policy Information
- Claims
- Interaction
- Policy Offerings
- Price
Key Dates
Press Release & Award Information
J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom rankings of the carriers included in the study that meet J.D. Power’s predetermined research criteria. The carrier that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
Profiled Brands
2022 Brands Profiled
HOMEOWNERS
- Allstate
- American Family
- Amica Mutual
- ASI Progressive
- Automobile Club Group (AAA)
- Automobile Club of Southern California (AAA)
- Auto-Owners Insurance
- Chubb
- COUNTRY Financial
- CSAA Insurance Group (AAA)
- Erie Insurance
- Farmers
- Homesite
- Liberty Mutual
- Nationwide
- Safeco
- State Farm
- The Hartford
- Travelers
- USAA^
RENTERS
- Allstate
- ASI Progressive
- Automobile Club of Southern California (AAA)
- Erie Insurance
- Farmers
- Lemonade
- Liberty Mutual
- Nationwide
- State Farm
- The Hartford
- Travelers
- USAA^
^Brand is not rank eligible because it does not meet study award criteria.
2023 Brands Targeted to be Profiled
Final profiled list available upon study publication
HOMEOWNERS
- AIG
- Allstate
- American Family
- Amica
- ASI Progressive
- Automobile Club Group (AAA)
- Automobile Club of Southern California (AAA)
- Auto-Owners Insurance
- Chubb
- COUNTRY Financial
- CSAA Insurance Group (AAA)
- Erie Insurance
- Farmers
- Homesite
- Liberty Mutual
- National General
- Nationwide
- Safeco
- State Farm
- The Hartford
- Travelers
- UPC Insurance
- USAA^
RENTERS
- Allstate
- American Family
- Amica
- ASI Progressive
- Automobile Club of Southern California (AAA)
- CSAA Insurance Group (AAA)
- Erie Insurance
- Farmers
- Lemonade
- Liberty Mutual
- Nationwide
- Safeco
- State Farm
- The Hartford
- Travelers
- USAA^
^Brand is not rank eligible because it does not meet study award criteria.
(Updated 4/28/2023)
Make decisions with confidence
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Insurance Insights
Let's Connect!
J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a J.D. Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.