Analyze Customer Experience From FNOL Through Repair or Settlement of Total Loss
The claims experience can make or break a customer’s relationship with their carrier. If you’re looking to understand customers’ perceptions of their insurer’s performance throughout the entire claims experience, from first notice of loss through repair or settlement of total loss, we’re here to help.
Our Approach
We start with the data – our Voice of the Customer insurance data helps pinpoint critical-to-customer factors throughout the claims process. Our proprietary research model and industry experts analyze the data to help you understand why trends are occurring and how you are measuring up against best-in-class organizations. Our intelligence teams combine the data and analytics to help you develop and implement a plan of action for improving claims process performance and your bottom line.
Solutions and Insights
In The News
Insurance Insights
Let's Connect!
J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a J.D. Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.