Insurance Industry Trends & Benchmark Data

Marty Ellingsworth serves as Executive Managing Director, P&C Insurance Intelligence Group at J.D. Power.

Marty is a leader in creating value from data and digital assets with advanced analytics. He is a strong advocate for customer centricity and has created innovation within and between almost every link in the P&C insurance value chain in both commercial and personal lines.

His longstanding accomplishments include productizing deep industry knowledge in risk assessment and rating as well as creating many valuable innovations especially in personal auto risk selection, rating, fraud detection, claims, subrogation, and customer experience.

Prior to joining J.D. Power, he served as a thought leader in data, AI, and cloud at Celent an advisory firm where he focused on insurance (Celent is a part of OliverWyman and Marsh & McLennan). For the last two decades in his insurance career, he also held leadership roles in analytics with USAA, Verisk, and Allianz (Fireman’s Fund), as well as a VC-backed insurtech pioneering text analytics and predictive modeling products. Prior to P&C insurance, he led analytics and network products in healthcare, and served as a scientific analyst while an officer in the United States Air Force.

Marty has a Bachelor of Science in operations research from the United States Air Force Academy and a Master of Science degree in operations research from the Air Force Institute of Technology.

Stephen is a Senior Director in the Global Insurance Intelligence Group at J.D. Power. His area of responsibility includes intelligence around new customer acquisition, sales, and marketing for the property/casualty industry. He has more than ten years of experience at J.D. Power and a total of more than 20 years in marketing research and consulting. Stephen helped to launch many of the syndicated research studies in property/casualty insurance at J.D. Power and has worked with dozens of insurers to use these studies and other business intelligence to improve business results.

Before rejoining J.D. Power in 2022, Stephen worked on the carrier-side as a Group Manager at Auto Club Enterprises with responsibilities across the marketing function. He also spent five years at Gongos, Inc., a customer centricity agency that helps leading brands better deliver to their customers.

Stephen holds a bachelor’s degree in psychology, with a minor in mathematics, from Lake Superior State University and a master’s degree in economics from Walsh College. He also worked towards a PhD in cognitive neuroscience at the University of Notre Dame.

Mark Garrett is a Director for the Insurance Intelligence Practice at J.D. Power. His primary focus is on Auto and Property claims, including the digital experience. He works with many of the top 30 insurance carriers consulting on study findings and advising on opportunities to improve the customer experience.

During his tenure at J.D. Power, Mark has designed and launched several products including the Auto and Property claims studies. He presents at 30+ client meetings annually, regularly speaks at industry conferences and events, and has authored several thought leadership pieces.

Mark joined J.D. Power in 2004 and had previously worked at DTE Energy. He has more than 20 yrs. of market research experience across utility, automotive, mortgage, brokerage, and insurance industries.

Mr. Garrett graduated cum laude with a bachelor’s degree in psychology from Madonna University in Michigan.

Tony Soloman is the Director of Strategy and Planning for the Insurance Intelligence Group at J.D. Power. He is primarily responsible for new product development and strategic partnerships within the insurance industry. Tony joined J.D. Power in 2005.

Previously, Tony worked in the Global Automotive Consulting group at J.D. Power where he partnered with OEMs to improve vehicle quality and customer satisfaction levels. Prior to that, Tony managed multiple voice of the customer programs at J.D. Power, developing custom client solutions in the financial services sector.

Tony earned a bachelor’s degree, with honors, in Economics from Michigan State University, and an MBA from the Stephen M. Ross School of Business at the University of Michigan.