Home Improvement Market Research

Industry Benchmark Studies

Benchmark Study Tab: 
Benchmark Study Tab Title: 
Home Improvement
Benchmark Study Tab Description: 

Home improvement benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction for manufacturers and retailers.

Benchmark Study Reference: 

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Home Improvement Industry Advisory Services

 J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Customer Experience Management

J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.


Mobile App Certification

Mystery Shopping

J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.


Digital Experience Evaluation

Customer Service Solutions

Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone and self-service channels.


Research & Analytics Support

Customer Experience Assessment

An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

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Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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