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Veterans Affairs Secretary Robert McDonald, appearing at a hearing on January 21, 2016 before the Senate Veteran’s Affairs Committee, mentions the performance of the departments mail-order pharmacy in a recent J.D. Power study.

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Get the best out of our expertise to get the best out of your constituency. In addition to proprietary benchmarks, analytics, models, and deep data, clients can call on our leading industry specialists for counsel, strategy, and recommendations.

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J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.


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Mystery Shopping

J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.


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Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone and self-service channels.


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Customer Experience Assessment

An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

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