J.D. Power

Home Solutions

Build Your Customer Base

J.D. Power Home Solutions

Future of the Smart Home

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Understanding the Voice of the Customer is critical to success in today’s highly competitive marketplace. Knowing how customers evaluate your company’s services, compared with those of your competitors, will help your company increase its competitive advantage by fine-tuning the practices that may drive high levels of customer satisfaction, increase loyalty and advocacy, and grow market share. Find out which companies are rated the best in class in everything from smart thermostats to home security systems. 

Benchmark Studies

The key indicators and drivers of performance. View profiled brands and publication dates here.

Home Security

J.D. Power benchmarks measure overall satisfaction across two segments of home security solutions: 1) professionally installed and monitored home security systems and 2) DIY installed and professionally monitored security systems. The study, which provides the home security industry with insights into the evolving needs and demands of customers.

Home Improvement

Delivers fundamental competitive consumer insights that manufacturers, retailers, and service providers need to improve the customer experience, market share and profitability

Experts You Can Count On

Jeff Conklin
Jeff Conklin
Executive Managing Director, Global Business Intelligence
Jeff's Bio
Christina Cooley
Christina Cooley
Practice Lead, Home Intelligence
Christina's Bio

Let's Connect!

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a J.D. Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.