Future of the Smart Home
Understanding the Voice of the Customer is critical to success in today’s highly competitive marketplace. Knowing how customers evaluate your company’s services, compared with those of your competitors, will help your company increase its competitive advantage by fine-tuning the practices that may drive high levels of customer satisfaction, increase loyalty and advocacy, and grow market share. Find out which companies are rated the best in class in everything from smart thermostats to home security systems.
The key indicators and drivers of performance. View profiled brands and publication dates here.
J.D. Power benchmarks measure overall satisfaction across two segments of home security solutions: 1) professionally installed and monitored home security systems and 2) DIY installed and professionally monitored security systems. The study, which provides the home security industry with insights into the evolving needs and demands of customers.
Delivers fundamental competitive consumer insights that manufacturers, retailers, and service providers need to improve the customer experience, market share and profitability
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