U.S. Pharmacy Study

The J.D. Power U.S. Pharmacy Satisfaction Study provides both retail and mail-order pharmacy executives with the information necessary to achieve better business outcomes by improving customer satisfaction. You'll be empowered to make data-driven decisions based on feedback from real customers about :

  • Experience with pharmacist and non-pharmacist staff
  • Pharmacy location and environment
  • Shopping behavior, cross-purchasing, and purchase experience
  • Impact of new service models on satisfaction
  • Experience with prescription ordering and pick-up/delivery in retail, as well as ordering via mail
  • Loyalty and purchase behavior dynamics, including integrated delivery systems
  • Out-of-pocket price sensitivity and perceived value of prescription drugs
  • Demographics, disease state, and customer profiles


  • Customized executive presentation and strategy session that gives you data-driven, actionable recommendations for achieving your strategic business goals
  • Executive briefing document highlighting key trends and insights across the industry
  • Scorecard benchmarking your company’s performance compared with the industry across key drivers of satisfaction, loyalty and advocacy metrics
  • Competitive survey data and industry reports including information on customer segments
  • Data and analytical tools for performance insights and competitive comparisons with your peers
  • Access to J.D. Power’s proprietary interactive reporting interface
  • The complete study data file with consumer survey responses