Consumer Lending

U.S. Consumer Financing Satisfaction Study

The J.D. Power U.S. Consumer Financing Satisfaction StudySM analyzes customer satisfaction with their auto finance provider. A study subscription gives you access to actionable insights about billing and payment processing, mobile app experience, onboarding, origination and website experience. The study includes information gives you a clear understanding of satisfaction levels throughout your entire financing experience.

Study Deliverables Include:

  • Customized executive presentation and strategy session that gives you data-driven, actionable recommendations for achieving your strategic business goals
  • An executive presentation that provides a summary of your company’s results, compared with those of key competitors
  • Scorecard benchmarking your company’s performance compared with the industry across key drivers of satisfaction, loyalty and advocacy metrics
  • Competitive survey data and industry reports including information on customer segments
  • Data and analytical tools for performance insights and competitive comparisons with your peers
  • Access to VoX Platform—J.D. Power’s proprietary interactive reporting interface
  • The complete study data file with consumer survey responses