You’ve worked hard to put the right people in place and there is a strong commitment across your organization to improving the customer experience.
Are your employees able to deliver it?
Do employees clearly understand and connect to your larger mission?
Do employees understand customer service as a priority?
Do employees feel they have the resources they need to focus on being customer-centric?
What might be inhibiting or facilitating a positive customer experience? Is that obstacle employee-based?
Do they have what they need to be successful?
Do they understand the resources available to them?
Are they connected to delivering outstanding customer service in real ways?
What if you could identify employee disengagement and put in place steps to solve it?
…with the Employee CX Enablement Assessment, you can.
The Employee CX Enablement Assessment can help you identify pain points such as:
- Internal communication breakdowns
- Not putting the customer first
- Resources not being properly allocated to the customer experience
- Employee accountability issues
- Lack of understanding of available resources
- …and more
Your organization can gain valuable insights to help identify potential gaps in internal communication, training, and operations with our three-step Employee CX Enablement Assessment:
Enablement survey deployed across the organization
Enablement results finalized and analyzed
Executive results readout and recommendations
If you’re challenged with identifying where you are in your employee enablement journey and what priorities you should focus on next, J.D. Power is here to help.
Contact us today to get started with solutions sets designed to fit your needs.
Experts You Can Count On
John Hazen
John Hazen is Managing Director, Utilities Intelligence at J.D. Power. He is responsible for working with utilities across the United States to help them understand the importance of customer satisfaction and how to improve their customers’ experience.
Mr. Hazen joined J.D. Power in 2008 as director, Voice of the Customer. Prior to that, he was the director of Guest Services at the Disney Internet Group. Previously, he led award-winning call center sites for Saturn, DirecTV and OnStar. He also has international experience in managing offshore
teams.
Mr. Hazen earned a bachelor’s degree in marketing from Western Michigan
University.
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