Craig Martin is the Managing Director and Global Head of Wealth and Lending Intelligence that includes the Wealth Management, Auto Finance and Home Lending practices. During his tenure at J.D. Power, Mr. Martin has also served as the Mortgage and Wealth Management practice lead and led various cross-industry initiatives.

Mr. Martin is the author of numerous articles and reports on the evolving foundations of customer experience;  links between customer satisfaction and business success and key challenges facing the Financial Services industry. In 2016, he was named to HousingWire Magazine’s Rising Stars list recognizing 50 young leaders energizing the housing economy. Mr. Martin’s career spans over 20 years in the financial services, customer experience and research industries.

Before joining J.D. Power, Mr. Martin was Vice President, Consumer Deposit Products at BBVA Compass, and a Vice President at Regions Financial Corporation, where he served in various roles in both consumer and commercial lines of business, with a focus on customer experience, research, analytics and strategy.

Mr. Martin received a bachelor’s degree in economics from Vanderbilt University and an MBA from Terry College of Business at the University of Georgia.

Mike Foy is Senior Director and Head of Wealth Intelligence at J.D. Power. He is responsible for developing and delivering research and consulting solutions that help clients more effectively measure and improve the experience of their advisors and clients, ultimately driving greater loyalty, advocacy and engagement.

Mr. Foy has worked in the wealth management industry for 20 years. Prior to joining J.D. Power, he served as director of research and strategic sales at Penton Media, where he oversaw the advisor benchmarking research practice. Earlier, he held senior business and product development and marketing positions at HNW, a boutique digital marketing agency focused on the wealth market, and at Dow Jones and Merrill Lynch.

Mr. Foy earned a bachelor’s degree in English literature and philosophy from Muhlenberg College in Allentown, Pennsylvania and an MBA in Marketing from Rutgers Business School.

Tom Rieman is the Senior Director and Head of Wealth Solutions.

Tom has 25 years of experience in the wealth management industry including extensive work in asset management distribution and the broker dealer eco-system with a primary emphasis on process and performance improvement. Before joining J.D. Power, Tom was Executive Director of Practice Management at Brinker Capital developing and deploying performance improvement initiatives with a focus on elevating the client experience and increasing enterprise value for financial advisors and wealth management firms. He was also responsible for new business development and relationship management with financial advisors.

Prior to Brinker Capital, Tom was Vice President, Learning & Development for J.P. Morgan Asset Management helping to transform the firm’s distribution model to facilitate a more client centric experience and drive performance improvement of the firm’s distribution professionals across all channels. Prior to J.P. Morgan, Tom was Founder of Impact Training & Consulting working with wealth management firms to help them differentiate their approach and offerings and increase their competitive
success in a commoditized market. Tom also has experience as a financial advisor beginning his career in the industry as a registered representative with The Equitable.

Tom is a frequent speaker at national conferences having a passion for understanding the essential nature of advice and how wealth management firms can best help advisors deliver the optimal client experience.

Tom holds a Master’s in Organizational Learning from George Mason University and a Bachelor of Arts in Marketing from Florida Atlantic University. He is a Certified Private Wealth Advisor (CPWA) and is a Six Sigma black belt.

Chris Hodges is a Vice President leading J.D. Power’s Customer Experience Solutions practice. His focus is helping clients drive top-line revenue growth and increase operational efficiencies with effectively executed customer and employee experience strategies. As an accomplished problem solver, project manager, and change enabler, Chris works with executive-level leaders across multiple channels and business units to align technology strategies and solutions with business goals.

Prior to joining J.D. Power, Chris spent 20 years in business and technology consulting at Accenture, West Monroe Partners and Infosys Consulting leading digital customer experience initiatives for an array of Global 1000 enterprises across many industries including Automotive, Financial Services & Insurance, Energy & Telecom, Software & High Tech, Healthcare, Private Equity, Retail & CPG, Life Sciences and Manufacturing. 

Chris earned a bachelor’s degree in Management Information Systems at Florida State University.

Amit Aggarwal is the Managing Director of J.D. Power’s Digital Solutions Group, which helps our clients benchmark and improve the digital products and experiences of their customers. Websites and mobile apps are our jam. We start with customer research, develop actionable insights/ recommendations, and deliver via consultative workshops with our clients.

We are research nerds, CX geeks, digital professionals, and advisors to C-Suite, senior management, digital teams/agencies, and research managers.

Amit is a recognized subject matter expert for digital user experience across a variety of industries, including automotive, financial services, utility, and telecommunications. He is well-versed in Internet trends, experienced working with digital teams, and a trusted client partner.

Amit has an MBA from UCLA and a BS in Computer Science and Symbolic Systems with a concentration in Human-Computer Interaction from Stanford University.

Jon Sundberg is a Director in J.D. Power’s Digital Solutions practice. Jon manages a portfolio of digital research studies across a variety of industries, including automotive, insurance, utility, and financial services. With nearly 10 years of digital research experience, Jon is passionate about good digital experiences and keeping up with current digital trends. He spends much of his time translating study results into actionable insights for clients.

Along with his role at J.D. Power, Jon also teaches at local universities.

Jon earned a Master of Business degree in management and organizational behavior from California Lutheran University and a Doctorate in Organizational Leadership from Pepperdine University.