Industry Benchmarks



Despite shifting dynamics, the global auto industry continues to be driven by one core consideration—the Voice of the Customer. For nearly 50 years, J.D. Power has provided the direct intelligence that fuels accelerated performance.

Financial Services


It always pays to know more about the customer experience: discover the critical competitive differentiators in the automotive finance, banking, credit card, wealth management, and mortgage services industries, via J.D. Power's peerless consumer ratings and a wealth of market research.



Our industry expertise and actionable market insights empower electric, natural gas, and water utilities nationwide, enabling them to measure and manage performance for ongoing customer experience improvement.

Technology, Media & Telecom


Get the signals that matter in the ever-evolving TMT landscape: call on J.D. Power's comprehensive product and solutions portfolio, designed to assist providers achieve their performance objectives across all stages of the consumer digital lifecycle.



Ensure you're meeting customer expectations: meet the customer. J.D. Power's market intelligence and competitive benchmarking data helps property and casualty, health, and life insurance providers understand consumer decisions and preferences–impacting more relevant industry and individual solutions.

travel and hospitality


Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

Home Improvement


Build your customer base with the most constructive intelligence on the market. Only J.D. Power has the fundamental competitive consumer insights that manufacturers, retailers, and service providers need to improve the customer experience, market share, and profitability.



Better informed means better prepared – and a better healthcare experience all round. J.D. Power delivers the vital competitive data and insights that help insurers, exchanges, pharmacies, and medical device manufacturers exceed patient expectations.

Top-Ranked Companies

As the trusted symbol of the Voice of the Customer, J.D. Power Awards provide the highest performing companies within our benchmarking studies the chance let consumers know that they put their customers first.