Benchmarks, Insights & Awards

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The automotive industry continues to be driven by one core consideration— the Voice of the Customer - despite shifting dynamics. J.D. Power is a trusted advisor in amplifying that voice through a full suite of automotive solutions designed to help clients achieve their highest performance.

J.D. Power Automotive Analytics

Benchmark Studies

Product Quality

Our product quality benchmarks enable manufacturers and suppliers to integrate the consumer voice into all aspects of planning, designing and manufacturing vehicles that exceed owners’ expectations for quality, appeal, safety and user experience

Product Components

Our product components benchmarks provide global automotive intelligence to an extensive client base of vehicle manufacturers, component suppliers and technology companies. Customized component quality and dependability reports offer component-level data and analytical tools geared to organizational job functions


Our EV benchmarks help companies in the EV market understand their competitive performance and provide a better experience to owners. At the same time, we help consumers make more-informed choices about EVs and related services

Learn more about our growing suite of EV benchmark studies.

Retail & Customer Experience

We understand what it takes to enhance the customer experience in both the vehicle retail sales and service environments. This remains one of the most competitive and dynamic areas of the business cycle within the industry, and the pressure is on to target the right customers with the right message, at the right time.

Experts You Can Count On

Doug Betts_300
Doug Betts
President, Automotive Division
Doug's Bio
Dave Sargent
Dave Sargent
Vice President and Head of Connected Vehicle Practice
Dave's Bio
Chris Sutton
Chris Sutton
Vice President, Automotive Retail
Chris's Bio
Kristin Kolodge
Kristin Kolodge
Vice President and Head of Auto Benchmarking and Mobility Development
Kristin's Bio
Elizabeth Krear
Elizabeth Krear
Vice President, Electric Vehicle Practice
Elizabeth's Bio
Jack Dolan
Jack Dolan
Vice President, Product Quality Performance Improvement
Jack's Bio

Let's Connect!

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For all other inquiries, you can contact us here.