Driven by the Voice of the Customer
Despite shifting dynamics, the automotive industry continues to be driven by one core consideration—the Voice of the Customer. J.D. Power is a trusted advisor in amplifying that voice through a full suite of automotive solutions designed to help clients achieve their highest performance.
The key indicators and drivers of performance.
J.D. Power assists manufacturers and suppliers in integrating the consumer voice into all aspects of planning, designing and manufacturing vehicles that exceed owners’ expectations for quality, appeal, safety and user experience
J.D. Power provides global automotive intelligence to an extensive client base of vehicle manufacturers, component suppliers and technology companies. Customized component quality and dependability reports offer component-level data and analytical tools geared to organizational job functions.
U.S. Component Dependability Reports
U.S. Driving Experience and Brake Quality and Satisfaction Study
U.S. Engine/Transmission Data Set
U.S. HVAC Quality and Satisfaction Data Set
U.S. Interior Quality and Satisfaction Study
U.S. Multimedia Quality and Satisfaction Study
U.S. Seat Quality and Satisfaction Study
Media & Marketing
J.D. Power understands what it takes to enhance the customer experience in both the vehicle retail sales and service environments. This remains one of the most competitive and dynamic areas of the business cycle within the industry, and the pressure is on to target the right customers with the right message, at the right time.