Amit Aggarwal is a Managing Director in J.D. Power’s Digital Solutions practice. Amit is J.D. Power’s foremost subject matter expert on Digital CX. Amit leads a team that develops and delivers solutions to help clients benchmark and improve their digital products and experiences of their customers. We start with customer research, develop actionable recommendations, and deliver via consultative workshops with our clients.
For more than 15 years, Amit has helped clients across all industries benchmark, evaluate, and improve the customer experiences they deliver in digital channels. He brings a deep understanding of the history of digital CX to bear when considering how to react to the present and prepare for the future.
Amit earned a Master of Business degree from University of California, Los Angeles (UCLA) and a bachelor’s degree in Computer Science and Cognitive Science with a concentration in Human-Computer Interaction from Stanford University.
Ritu Asthana is the Chief Marketing Officer at J.D. Power. She leads the company’s overall marketing strategy as well as the public relations, event marketing, digital and web marketing, thought leadership, industry marketing and brand licensing divisions for the company globally.
Prior to J.D. Power, Ms. Asthana served as VP of Marketing for Technicolor's Entertainment Services and Corporate Marketing divisions.
Ms. Asthana also has a long history working in the Technology Sector during her 14-year career at IBM. She was previously WW Director for IBM's Enterprise Marketing Performance division. During her time at Big Blue, Ms. Asthana's portfolio included regional, corporate and worldwide IBM leadership roles in the company's Software, Advertising, Corporate and Growth Market divisions. Her expertise is global -- having led teams responsible for marketing programs in the 100+ countries in which IBM operates and inclusive of a three-year international assignment.
Before IBM, Ms. Asthana worked for American Express in their Corporate Marketing division.
Ms. Asthana holds a bachelor’s degree in English from UCLA and an MBA in Marketing & Management from NYU (Stern School of Business).
Jonathan Banks is Vice President & GM, Vehicle Valuations at J.D. Power. Under Mr. Banks’ leadership, his market intelligence and analytical teams deliver accurate and timely residual values & used car and truck valuations for the automotive industry, financial institutions, businesses, and consumers. Additionally, Mr. Banks analyzes market data at both the auction and retail level of the new and used vehicle market and develops analytical support for the myriad decisions along the vehicle value chain from product development to remarketing. Banks also serves as one of the division’s primary media spokespeople on issues affecting the automotive industry and its consumers.
With 20 years of experience in the automotive industry, Mr. Banks is a wellrespected expert, speaking at many of the major automotive conferences and conventions across the country. He is also a trusted source for the media and has been quoted in various publications, including The Wall Street Journal and USA Today.
Prior to NADA Used Car Guide, Mr. Banks worked as a senior director and manager at ALG for 13 years. At ALG, he helped establish a series of successful initiatives to improve and streamline the use of used vehicle market and pricing data to improve its forecasting model.
Mr. Banks received his undergraduate degree from UC Santa Barbara and his MBA from Pepperdine University as well as a graduate certification in Foundations of Business Analytics. Outside of the office, Banks enjoys traveling, music, watching baseball, reading and just about anything outdoors.
James has 20 years of experience represented within a diverse and rich mix of Fortune 100 healthcare and pharmacy companies, consulting firms, and major health systems. His professional background includes positions leading teams and projects over functions including health analytics, managed care operations, healthcare finance, medical economics, and business intelligence. James has been in his current role at J.D. Power since November 2018.
Prior to joining J.D. Power, James served as an Associate Partner at IBM Watson Health and as an SVP Business Intelligence and Analytics responsible for the establishment of an analytics advisory practice during the merger of two distinct onsite healthcare clinic organizations, Take Care Heath System (Walgreens), and Comprehensive Health Services (Water Street Health Partners). James also served as a Market CFO at Humana accountable for the financial management and operation of a $300M commercial health plan. He also has professional experiences with Aetna, Mercer Consulting, and The University of Michigan Health System.
James holds a Masters in Health Administration from the University of Kentucky and a Masters in Health Informatics and Information Management from the University of Tennessee Health Science Center. James is an active member of the American College of Healthcare Executives and the Nashville Health Care Council.
Jim Beers is a Senior Director in the Process Improvement Consulting Group
at J.D. Power. He specializes in manufacturing and quality systems process
development and improvement.
Jim has led and supported production quality system assessments and
improvement activities in over 100 OEM and Tier 1 Supplier factories located
throughout the world including the U.S., Canada, Mexico, Germany, France,
England, Hungary, Slovakia, Romania, Turkey, South Africa, China, and Japan.
Prior to joining J.D. Power in 2005, Jim spent 15 years in the automotive
industry, gaining multi-disciplinary experience at an OEM and two Tier 1
suppliers. Outside of the automotive industry, he was responsible for starting
up the manufacturing operations (including facility layout, manufacturing
equipment and processes selection and development, personnel hiring, and
quality system development) for a start-up company.
In addition to nearly 14 years of experience with J.D. Power and Associates,
Jim’s consulting knowledge is built upon having various management positions
in manufacturing (Plant Manager, Manufacturing Manager, Production
Superintendent), engineering (Product Line Manager, Manufacturing
Engineering Supervisor, Product Engineer), and quality (Strategic Business Unit
Quality Manager, Division Quality Manager). He has led teams in the successful
launches of over 25 new model programs, most of which required new
manufacturing equipment and processes, in cost and quality improvements on
existing product and manufacturing processes through a lean manufacturing
transformation, and the restructuring of plant quality systems.
Jim holds a Bachelor of Science degree in Mechanical & Aerospace
Engineering from Cornell University and an Operations Management-focused
MBA from the University of Michigan.
Cynthia Bestard is the Director of Consumer Insights, Banking, Payments, and Lending Practices at J.D. Power. She is responsible for analyzing data to provide actionable insights and strategic recommendations for improving the customer experience and, ultimately, financial metrics.
Previously at the company, Ms. Bestard held several research-related positions in the Financial Services Practice, including research director; senior research manager; research manager; and research supervisor. In these roles she was responsible for designing products and solutions to meet the diverse needs of clients. She was also responsible for the design and execution of all research-related activities within the practice.
Prior to joining J.D. Power in 2005, Ms. Bestard was a network analyst at PPOM, where she was responsible for evaluating performance, utilization and trends of physician networks, as well as provider contracts to determine the impact of pricing structures. She also developed sampling plans and questionnaires for internal research projects. Before PPOM, she was project director in the healthcare division at Morpace International. She was responsible for managing all aspects of several large-scale proprietary studies, which included questionnaire design, vendor management, report analysis and presentation creation.
Ms. Bestard earned a bachelor’s degree in business administration, with a specialty in marketing and a minor in statistics, from the University of Michigan—Dearborn.
Doug Betts is the President of the Automotive Division at J.D. Power. He is responsible for leading the strategy and operations for J.D. Power’s entire automotive division, which includes operations in the Americas, Europe and Asia Pacific.
Prior to joining J.D. Power in 2017, Mr. Betts was at Apple, Inc., where he helped lead the introduction of Apple’s latest product innovations. Previously, he held senior executive roles in global manufacturing and quality at FCA-Chrysler Automobiles as Senior Vice President & Global Head of Quality with responsibilities covering all Fiat and Chrysler brands and services around the world; Nissan Motor Corp, as senior vice president of Total Customer Satisfaction for North and South America including Nissan and Infiniti brands; and Toyota Motor Manufacturing as General Manager of Quality for full size trucks, SUV’s and minivans.
Mr. Betts received a bachelor’s degree in Mechanical Engineering from Georgia Tech.
Rich Bongiorno is Managing Director, Customer Service Advisory at J.D. Power. He is responsible for the management of the company’s Customer Experience Management product, including the Voice of Experience (VoX) data and analytics technology platform, which is J.D. Power’s solution for customer experience management. In this role, he sets the strategic direction and product development road map in this space for J.D. Power. Additionally, he supports business development efforts as a subject matter expert within the organization.
Mr. Bongiorno joined J.D. Power in 1998. Prior to his role in Product Management, he led a global business transformation initiative for J.D. Power, which focused on improving the way the company designs, executes and delivers its syndicated and proprietary data and insights products to the market. This initiative involved global teams across the company organized into work streams.
Earlier at J.D. Power, Mr. Bongiorno held several roles of increasing responsibility across several syndicated and proprietary research engagements. He was responsible for the management and execution of some of the company’s most respected and watched syndicated studies across the automotive industry.
On the proprietary side of the business, Mr. Bongiorno has been responsible for some of J.D. Power’s largest and most complex proprietary tracking engagements across several different industries. During his tenure in this role, his team was nominated for and received the American Honda Premiere Partner Award multiple times.
Mr. Bongiorno received an MBA from Pepperdine University. He holds a certificate in Pragmatic Product Management and a Lean Six Sigma green belt certification.
Director, Banking and Payments Intelligence
“If you see your recommendations actually implemented in cars driving by this becomes a REWARDING feeling! When I tell people about my job, they get EXCITED when they realize that our advisory services are backed up by real customer feedback from thousands of consumers and our recommendations to the industry are supported by comprehensive data.”
Adrian Chung is a Director for Utilities Intelligence and Technology, Media & Telecom Intelligence at J.D. Power in Canada. He is responsible for business development and the management of syndicated and custom projects. Further, he provides clients with tactical and strategic support in improving customer satisfaction performance in order to drive retention and profitability.
Since joining J.D. Power in 2004, Mr. Chung has served in various market research roles at the company and has held responsibility for the management of numerous Canadian syndicated research projects. During his tenure, he has helped clients address specific customer needs from a cross-industry perspective, based on his experience in working with automotive, financial services, insurance, real estate and telecommunication client companies.
Mr. Chung earned a bachelor's degree in math and business from the University of Waterloo in Waterloo, Ontario.
In his role as Vice President, Global Business Intelligence, Jeff Conklin leads Utilities Intelligence and Technology, Media & Telecom Intelligence at J.D. Power. He oversees the company’s industry benchmark studies, proprietary research, consulting, and performance improvement programs focused on improving the customer experience.
Mr. Conklin has 35 years of experience in strategic planning, customer experience optimization, and managing and measuring customer interactions. Prior to joining J.D. Power in 2001, Mr. Conklin was a management consultant with Navigant.
Mr. Conklin earned a bachelor’s degree in mechanical engineering with emphasis on energy studies from Duke University, and a master’s degree in management with concentrations in finance and marketing from the J.L. Kellogg Graduate School of Management at Northwestern University.
Ms. Cooley is the Practice Lead of @Home Intelligence at J.D. Power. She oversees several, annual Syndicated studies, providing benchmarks for both manufacturers/brands (e.g., paint, appliances, windows) as well as retailers (e.g., home improvement, paint, appliances).
Ms. Cooley is responsible for identifying needs both within industries and for specific clients and then formulating solutions to help them achieve their strategic objectives. With a strong research background, she works closely with clients to translate research findings into key insights and recommendations. As clients have proprietary needs, Christina aligns solutions to meet their objectives: Strategy, Research & Benchmarks, Operational Analysis, Experience Management, Digital Intelligence, Analytics and Insights, and Innovation.
Ms. Cooley joined J.D. Power in 1996 with experiences spanning the automotive, healthcare, real estate, home improvement, and broader service industries. Christina’s current role enables her to serve as a trusted advisor to clients, as she helps them to hear, understand and take action on the Voice of the Customer.
Ms. Cooley earned a bachelor’s degree in business administration with an emphasis in marketing from California State University, Northridge.
Jennifer Corwin is the Director of Consumer Insights for Travel & Hospitality Intelligence and Strategic Initiatives at J.D. Power. She is responsible for thought leadership and providing actionable insights and analyses in the company’s Voice of the Customer research across the travel and hospitality sectors. Her work spans multiple industry verticals within Travel & Hospitality Intelligence (hotels, airlines, rental cars, airports, cruise lines, loyalty programs, and destinations).
Ms. Corwin joined J.D. Power in 2011 in a research operations role supporting multiple industries, she later transitioned to a role within the travel & hospitality practice where she supported and guided syndicated and proprietary clients in achieving their goals and objectives through research.
Ms. Corwin earned a bachelor’s degree in biomedical sciences and women’s studies from Western Michigan University.
Jon DeLong is a Senior Director in the Automotive Consulting Group at
J.D. Power. He specializes in manufacturing and quality systems process
development and improvement.
Jon has executive level experience both in the automotive OEM and the Major
Appliance industries. Jon played an integral leadership role in the green field
plant start up of Toyota’s Princeton, Indiana truck plant as well as leading a
lean transformation at a major appliance manufacturer.
Prior to joining J.D. Power in June of 2018, Jon spent 23 years in the
automotive industry, working for Ford Motor Company and Toyota. Jon has
additional non-automotive manufacturing experience working for Electrolux
and consulting experience working for IBM Watson Health both within
healthcare and the insurance/financial services sectors.
His specific leadership assignments include Superintendent of Final Area
Maintenance and Engineering at Ford Motor Company’s Louisville Assembly
Plant, General Manager of Production over all manufacturing, material
conveyance, engineering and maintenance at Toyota Motor Mfg. Indiana,
General Manager of Paint, Plastics, Facilities and Environmental Services
at Toyota Motor Mfg. Kentucky, Plant Manager of Electrolux’s Springfield,
Tennessee Cooking Division plant, and Senior Consultant for IBM Watson
Jon is the author of the book Beyond the TPS Tools – Preparing the Soil for a
Jon holds a Bachelor of Science degree in Mechanical Engineering from the
University of Kentucky.
Tim Dunne is a Director of Consumer Insights at J.D. Power. He manages a team of Consumer Insights analysts covering the Automotive, Technology/Media/Telecom, Utilities (Electric/Gas/Water) and Diversified Home Products industries, primarily in the United States and Canada.
Previously at the company, Mr. Dunne was Director, Automotive Industry Analytics, where he was responsible for coordinating, and contributing to, global automotive studies in North America, South America, Europe and Asia.
Mr. Dunne has more than 30 years of experience working in the market research and business consulting industries, with nearly half of that time spent in Asia Pacific markets. Prior to joining J.D. Power, he was a partner at Automotive Resources Asia Ltd. (ARA), an automotive market research and consultancy he helped establish in 1994. ARA was acquired by J.D. Power in September 2006. From 1994 to 2006, Mr. Dunne lived in China and Southeast Asia, working with vehicle manufacturers, Tier 1 and Tier 2 suppliers and other automotive related companies on proprietary research and consulting projects in Asian automotive markets.
Mr. Dunne is a frequent guest speaker on the challenges and opportunities the global automotive industry faces. He frequently writes about developments in the global automotive industry and is regularly quoted in business and automotive publications on recent emerging trends in automotive retail, technology, marketing and government policies shaping the sector.
Mr. Durdov is a Managing Director, Utilities Intelligence at J.D. Power. He helps utilities leverage data, analytics and business intelligence to obtain insight across the full spectrum of customer experience and operations. Mr. Durdov helps utilities turn that insight into actions that deliver impactful results for utility customers and employees.
Mr. Durdov has more than 25 years of experience in the electric, gas and water utility industry. Prior to joining J.D. Power, Mr. Durdov worked in management consulting for Accenture and PwC on large multi-year digital transformation engagements for utilities.
Mr. Durdov earned a Bachelor of Science degree in electrical engineering with an emphasis on power systems from Southern Illinois University and an MBA with a focus on strategy, execution and valuation from DePaul University Kellstadt Graduate School of Business. He is a licensed professional engineer, scaled agile framework (SAFe®) certified and a trained AWS cloud practitioner.
Pete Cimmet is Chief Strategy Officer at J.D. Power. Mr. Cimmet is responsible for corporate strategy, mergers and acquisitions and other strategic initiatives to accelerate the company’s growth in its targeted markets globally.
Mr. Cimmet is a seasoned executive with experience in corporate management, private equity, and investment banking. Before joining J.D. Power, Mr. Cimmet was a Managing Director and Partner of Olympus Capital, an Asia-focused private equity fund. Before Olympus Capital, Mr. Cimmet was a member of the Executive Committee and the Global Head of Strategy and Business Development at Arysta LifeScience, an agrochemical and life sciences company with $1.9 billion in revenues. Prior to Arysta LifeScience, Mr. Cimmet spent 11 years in investment banking with Goldman Sachs, Lehman Brothers, and Bear Stearns where he focused on the technology, media and telecommunications sectors and executed over $50 billion of M&A transactions.
Mr. Cimmet holds a BS in Business Administration from Rochester Institute of Technology and an MBA from the Tuck School of Business at Dartmouth College.
Mike Foy is Senior Director of the Wealth Management Practice at J.D. Power. He is responsible for developing and delivering research and consulting solutions that help clients more effectively measure and improve the experience of their advisors and clients, ultimately driving greater loyalty, advocacy and engagement.
Mr. Foy has worked in the wealth management industry for 20 years. Prior to joining J.D. Power, he served as director of research and strategic sales at Penton Media, where he oversaw the advisor benchmarking research practice. Earlier, he held senior business and product development and marketing positions at HNW, a boutique digital marketing agency focused on the wealth market, and at Dow Jones and Merrill Lynch.
Mr. Foy earned a bachelor’s degree in English literature and philosophy from Muhlenberg College in Allentown, Pennsylvania and an MBA in Marketing from Rutgers Business School.
Ila Ghosh is a Research Director for the Customer Experience Solutions practice at J.D. Power. Ila is the Program Architect and implementation lead for the company’s proprietary customer satisfaction tracking programs executed. In prior roles, Ila has had extensive experience managing the design, execution and analysis of syndicated and proprietary studies across multiple sectors.
Ila has nearly 20 years of market research and customer relationship marketing experience. She also has extensive consulting experience gained through her employment as a Senior Consultant with Deloitte Consulting, working on several strategy and operations projects for multiple automotive clients.
Ila graduated from the Pune University in India with a bachelor's degree in Mechanical Engineering and a master's degree in Business Administration.
Bronwyn Gill is responsible for long-term strategic partnerships with J.D. Power clients in Australia, delivering customer experience insights helping companies drive the voice of the consumer.
With over 20 years’ experience working in the business insights industry, Bronwyn is responsible for business development and client management, engaging with financial services clients covering retail banking and credit cards. Bronwyn provides not only a means to measure customer experience, but also advises clients with recommendations that translate to greater customer loyalty and satisfaction.
Bronwyn has a strong background in analytics and client development and has spent the last 20+ years advising FMCG clients how to use data and insights to drive business growth. Prior to joining J.D. Power in 2019, Bronwyn was with Nielsen as Director of Analytics and prior to that Director of Client Development for their Australian business.
Bronwyn earned a bachelor’s degree in Economics, majoring in Marketing.
Ian Greenblatt is Managing Director and Technology, Media & Telecommunications Intelligence Lead at J.D. Power. He is responsible for delivering syndicated and custom research, advisory services, and business performance improvement consulting for wireline and wireless providers, and covering the newest technologies, devices and media channels.
Mr. Greenblatt joined J.D. Power in 2018 from his own boutique consulting practice in which he provided strategy and board of directors’ guidance to public companies, and enabled public and private investors, private equity and hedge funds to invest capital in the cable and broadcast space. Previously, Greenblatt served as Vice President, Strategy & Business Development at ARRIS, the world leader in set-top box and cable modem technology. In that role, he provided strategy and leadership to monetize the multiscreen products portfolio and played an integral part in transactions to grow ARRIS’ solutions capabilities.
Before ARRIS, Mr. Greenblatt was responsible for content strategy and business development at Motorola Mobility, a division of Google. Together with world-leading researchers and technologists, he drove Motorola corporate development of next-generation video server and associated services for set-tops and mobile devices by identifying and developing technologies and providers to define future video experiences, along with guiding teams to develop or acquire such technology.
Mr. Greenblatt earned a bachelor’s degree from Northwestern University and a Juris Doctor from DePaul University College of Law.
Joseph (Joe) DaMour is Chief Financial Officer at J.D. Power. He is responsible for all aspects of the company’s financial operations, encompassing accounting and financial reporting, as well as purchasing, legal and treasury. He also provides strategic and tactical guidance to the leadership team as the company continues to profitably grow its operations.
Mr. DaMour has more than 30 years of automotive experience in senior level management positions. Prior to joining J.D. Power in 2013, he was Chief Financial Officer of Via Motors, a privately held electric vehicle development and manufacturing company. Before that, he was Chief Financial Officer of Fisker Automotive, a luxury plug-in electric vehicle manufacturer.
Previously, Mr. DaMour spent nearly 25 years with General Motors, the last 20 in executive-level positions of increasing responsibility around the world, including Europe, South America and Asia. As Executive Director, Corporate Restructurings, he led the project management office, which restructured the company and took it in and out of bankruptcy. As Vice President and Chief Financial Officer of GM global powertrain, he led the company’s efforts in selling the Allison Transmission division to two private equity firms for $5.6 billion. Earlier, as Vice President and Chief Financial Officer of General Motors Asia Pacific, Mr. DaMour was responsible for establishing the strategic financial direction for the Asia Pacific region. In addition to his extensive financial experience, particularly in the areas of debt and equity financing and restructuring, he was the General Director of Marketing and Sales for General Motors do Brasil.
Mr. DaMour received a bachelor’s degree in political science (magna cum laude) and a juris doctor-master of business administration degree from the University of Michigan.
Dave Habiger is President and CEO of J.D. Power, the global leader in consumer data & analytics. The company serves a variety of industries, including automotive, financial services, insurance, telecommunications, healthcare, utilities and travel.
Mr. Habiger is a seasoned technology sector visionary who has led several initial public offerings and served as CEO of multiple public companies listed on both the NASDAQ and New York Stock Exchange (NYSE). Prior to joining J.D. Power in 2018, Mr. Habiger was a Founder and Partner of Silicon Media Partners. Previously, Mr. Habiger served as CEO of Textura (NYSE: TXTR), CEO of NDS Group, and President and CEO of Sonic Solutions (NASDAQ: SNIC), each of which saw significant growth and success under his leadership.
Mr. Habiger is also a director on the Chicago Federal Reserve Board where he serves on the SABOR (Systems Activities, Bank Operations, and Risk) and the Governance & HR Committees for the Federal Reserve. He served as Chairman of a governmental Electric Vehicle Commission to design infrastructure for charging stations and he is a long-standing member of the Society of Automotive Engineers. He is also a director of several public boards and is a member of the board of trustees at Rush University Medical Center.
Mr. Habiger received an MBA from The University of Chicago and a bachelor’s degree in business administration from St. Norbert College.
Joshua Halliburton is Vice President of Product Consulting at J.D. Power. He specializes in process quality improvement and has been involved in projects that include helping clients to improve their production quality systems, problem resolution processes, and operating systems/structure.
Mr. Halliburton has led production quality improvements, in over 100 factories, located throughout the world including China, Japan, Germany, England, Slovakia, South Africa, Mexico, Korea, Turkey, Canada and the U.S.
Mr. Halliburton has over 20 years of automotive experience focusing on both product development and manufacturing processes with concentrations in product launch & problem resolution methodology. Mr. Halliburton’s prior positions included roles where he was responsible for improving plant quality & efficiency, product development processes, and project management systems.
Prior to joining J.D. Power, Mr. Halliburton was involved in leading vehicle launch teams, for a major OEM, including the launch of a hybrid-electric vehicle, exposing him to the challenges of a highly complicated launch and the technical and supply issues that need quick resolution to preserve a defect free product launch. In addition, Mr. Halliburton has worked as a design engineer in body-in-white tooling (both production and prototype) and press transfer systems.
Previously, Mr. Halliburton worked at Ford Motor Company (including special projects with Mazda and Jaguar/Land Rover) & The HMS Co. (a Body-In-White & Stamping tooling provider).
Mr. Halliburton has a master’s degree in product development and a bachelor’s degree in electrical engineering.
John Hazen is Managing Director, Utilities Intelligence at J.D. Power. He is responsible for working with utilities across the United States to help them understand the importance of customer satisfaction and how to improve their customers’ experience.
Mr. Hazen joined J.D. Power in 2008 as director, Voice of the Customer. Prior to that, he was the director of Guest Services at the Disney Internet Group. Previously, he led award-winning call center sites for Saturn, DirecTV and OnStar. He also has international experience in managing offshore
Mr. Hazen earned a bachelor’s degree in marketing from Western Michigan
Andrew Heath is Managing Director, Utilities Intelligence at J.D. Power. He is responsible for the company’s water, natural gas, electric and airport customer satisfaction studies in the United States and Canada, as well as the company’s Utility Website Evaluation Study.
Dr. Heath has more than 25 years of experience working within the utility and infrastructure sectors in both the United States and the UK. Prior to joining.
J.D. Power in 2011, he was the director of customer satisfaction services at E Source. Additionally, he launched and directed the company’s benchmarking studies for electric and gas company websites and interactive voice response units. Previously, he was acting chief information officer at Powergen, now E.ON, where he developed the company’s UK e-business strategy.
Dr. Heath received a bachelor’s degree in management science from the University of Lancaster and a Ph.D. in management science from Imperial College, London.
Dominik Hilboll leads the European Product Consulting Operations at J.D. Power. In his position he is responsible for client interactions and the development and management of vehicle development consulting activities in the automotive industry.
Prior to joining J.D. Power in early 2010, he was responsible for various projects in the fleet and process managements sector at Telefónica S.A. (formerly E-Plus). Mr. Hilboll also gained experiences with multiple German OEMs.
Mr. Hilboll earned a master’s degree in business management from the University of Muenster (Germany) and studied at St. Mary’s University, Halifax (Canada).
Chris Hodges is a Vice President leading J.D. Power’s Customer Experience Solutions practice. His focus is helping clients drive top-line revenue growth and increase operational efficiencies with effectively executed customer and employee experience strategies. As an accomplished problem solver, project manager, and change enabler, Chris works with executive-level leaders across multiple channels and business units to align technology strategies and solutions with business goals.
Prior to joining J.D. Power, Chris spent 20 years in business and technology consulting at Accenture, West Monroe Partners and Infosys Consulting leading digital customer experience initiatives for an array of Global 1000 enterprises across many industries including Automotive, Financial Services & Insurance, Energy & Telecom, Software & High Tech, Healthcare, Private Equity, Retail & CPG, Life Sciences and Manufacturing.
Chris earned a bachelor’s degree in Management Information Systems at Florida State University.
James Houston is Managing Director, Automotive Finance at J.D. Power. He is responsible for leading and directing the practice in providing the auto finance industry with Voice of the Customer data and insights into the current market and future trends.
Mr. Houston joined J.D. Power in 2016, bringing with him nearly 30 years of experience in the auto finance business, most recently at TD Auto Finance. There, he was head of major account strategy; data governance and business intelligence; fair lending; and pricing and program development. Prior to TD Auto Finance, Mr. Houston was senior manager of marketing operations and acquisition strategies at Chrysler Financial, where he directed the activities and performance of field sales operations; pricing and program development; portfolio systems and support; reporting and business intelligence; and Chrysler Reward Visa. Previously, he was vice president of national accounts at Chase Automotive Finance and senior vice president of the Midwest region at Bank of America Auto Group.
Mr. Houston received a bachelor’s degree in business administration from Central Michigan University.