Action Planning Workshop

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J.D. Power Action Planning Workshops translate data and insights from our studies into meaningful performance improvement plans. Each workshop can focus on a defined business line or functional area or explore an organization’s overall CX approach.

Leading organizations have utilized Action Planning Workshops to identify, prioritize, and execute performance improvement opportunities. These sessions have been attributed to greater success in sales operations, new product development, customer service centers, and front-line training.

Advance Business Priorities

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Identifying Your Needs

We combine leading consumer and competitive insights to deliver a plan that produces positive results.

  • Research-based performance improvement opportunities with validated insights.
  • Prioritize custom initiatives based on organization’s strategy, and critical KPIs.
  • Attribute one or more organizational factors as the focus of action planning workshops
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Leveraging Your Experts and Ours

In partnership with your team, we explore areas for improvement with an interactive, open-minded workshop that include key decision-makers. Important team members to include are:

  • Applicable process owners
  • Business line leaders
  • CX representation as needed.
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Actionable Takeaways

Allow for better accountability and track progress with defined baselines and metrics specific to your business initiatives.

  • Customized data insights and/or KPI’s to focus efforts and provide baseline measures
  • Targeted organizational attributes to begin performance improvement
  • Identify who owns each initiative, determine initial tasks and define progress tracking

Three Levels of Advisory to Match Your Resources and CX Maturity

Moving the Needle

Learn best practices for activating insights

Develop Deploy Direction
Prioritize areas of focus, Define actions and owners, and Measure / monitor progress

Building a Playbook

Step-by-step instructions to improvement

Charting the course

Building a strategy for foundational change


Get precisely the data you need from PowerSource

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PowerSource is J.D. Power’s interactive data platform, designed to improve the user experience and better serve the people who use it.  Empower your team with:

  • Visually engaging data
  • Dynamic online reports and dashboards
  • Enhanced report exports

Contact Us Today